Refund policy

At Hadiya The Gift, we want you to love what you receive. If something isn't right, we're here to help.

Return Window

Return requests can be raised within 7 days of delivery, so please reach out to us within this window so we can assist you promptly.

Eligibility Conditions

To help us process your return smoothly, please ensure the item is:

• Unused and unwashed
• In its original condition with tags intact
• In its original packaging

This helps us get your return processed quickly and get your refund to you without delays.

How to Initiate a Return

Simply call our Customer Care team within 7 days of delivery and share your order number along with details of the issue. Our support agent will take care of the rest and initiate the return process for you.

Once your return request is confirmed, we'll arrange a pickup of the item from your address — no need to ship it yourself.

Refunds

Once we receive the item and confirm it's in its original, unused condition, we'll process your refund right away.

Refunds are credited directly to your bank account, usually within 5–7 business days, depending on your bank.

For prepaid orders, the refund will be credited back to the original payment method used at the time of purchase.

For Cash on Delivery (COD) orders, please share your UPI ID or bank account details with our Customer Care agent when initiating the return, so we can process your refund smoothly.